Refund policy
RETURN POLICY
We hope you absolutely love your Cedar Lane purchase! But we understand that sometimes something just doesn’t work out.
Eligible items may be returned within 14 days of delivery for store credit only. We do not issue refunds to the original form of payment.
RETURN GUIDELINES
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Shoes must be unworn and returned in their original shoe box. Please do not use the shoe box as the shipping box.
• Sale/clearance items, accessories, and gift cards are FINAL SALE.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
READY TO MAKE A RETURN?
Click above to access your Cedar Lane Boutique customer account. Select the order containing the item you would like to return, choose Request Return, select the eligible item(s), and submit your request.
Once your return request has been reviewed and approved, you'll receive return instructions by email.
Please do not send items back before your return request has been approved.
PROCESSING YOUR RETURN
Once your return is received and inspected, please allow 1–2 business days for processing. You'll receive an email once your store credit has been issued.
EXCHANGES
Because our inventory moves quickly, we do not offer direct exchanges.
If you need a different size, color, or style, return your eligible item for store credit and place a new order. If you're worried your size may sell out, we recommend purchasing the new item right away.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery so we can make it right. Please include your order number and photos of the item.